Supporting Your Needs

At Neosurf, we are committed to ensuring that all our customers, especially those who may be at risk, receive fair treatment and the appropriate support.

Our trained Customer Support team is here to assist, but we understand that sometimes, specialist third-party organisations may be better suited to meet your needs.

If you are located in the UK, here are some resources that may be helpful. If you’re based elsewhere, we recommend seeking local organisations for support.

Rest assured, any enquiries from customers in need will be handled confidentially, with respect for your privacy and dignity.

Gambling can be enjoyable, but it’s important to be mindful of the risks to your financial and emotional well-being. If you find yourself spending more than intended, feeling guilty about gambling, or borrowing money to gamble, these may be signs of a developing problem.

Tips for Responsible Gambling:

• Use a prepaid payment method like Neosurf to limit your spending—avoid using credit cards.
• Regularly review your bank statements and transaction history to spot any concerning patterns.
• Set a budget to ensure you’re not spending beyond your means.

Additional Support: For gambling-related help, you can contact:

• GamCare
• GambleAware

For mental health support:

• Mind
• Samaritans

If financial difficulties are impacting you:

• Turn2us
• StepChange

Our customer support team is always available to guide you to the appropriate resources. Remember, you’re not alone—help is available.

Disclaimer: This information is for general knowledge and does not replace professional medical advice. If you experience gambling addiction or mental health issues, please seek help from a qualified healthcare provider.

Gaming can be incredibly fun, but it’s important to maintain balance. Excessive gaming may affect your physical health, mental well-being, and finances.

Tips for Healthy Gaming:

• Set Limits: Define specific time limits for gaming sessions and stick to them.
• Take Breaks: Step away from the screen regularly to rest your eyes and stretch.
• Prioritise Sleep: Ensure you get enough sleep to stay physically and mentally healthy.
• Stay Active: Include physical activities in your routine to counteract the sedentary nature of gaming.
• Build Relationships: Spend quality time with friends and family to maintain social connections.
• Seek Support: Reach out if you’re struggling—help is available.
• Manage Finances: Set a budget for gaming expenses and stick to it.

Additional Support: For gaming-related help, you can contact:

• National Centre for Gaming Disorders

For mental health support:

• Mind
• Samaritans

For financial challenges:

• Turn2us
• StepChange

If you need any further assistance, please contact our customer support team. You’re not alone—support is just a click away.

Disclaimer: The information provided here is for general knowledge and does not replace professional medical advice. If you’re experiencing gaming addiction or other mental health concerns, consult a qualified healthcare provider.

We recognise the importance of providing safe and accessible financial services for individuals working in the adult industry. While we offer payment solutions, we also believe in supporting your well-being.

OUR TIPS:

• Use secure payment methods: Neosurf ensures a discreet and secure way to manage your finances.
• Track your finances: Regularly review your transaction history and set up a budget to manage your money effectively.
• Seek help when needed: It’s important to prioritise your mental and emotional well-being. Reach out if you’re feeling overwhelmed.

Pineapple Support
Pineapple Support offers mental health support and therapy to individuals working in the adult industry. Their services are free or subsidised and cover a wide range of emotional and mental health needs.

National Ugly Mugs
National Ugly Mugs (NUM) provides alerts about dangerous clients and helps sex workers report incidents.

Unseen (Modern Slavery Helpline)
Unseen operates the UK’s Modern Slavery Helpline. You can report any concerns about exploitation directly through their platform.

IncomeMax
IncomeMax helps individuals maximise their household income by identifying eligibility for benefits and allowances. This service can be particularly helpful if you’re facing financial hardship.

Stop the Traffik
Stop the Traffik offers training and resources to combat exploitation and trafficking within the adult industry.

If you need more support or guidance, our customer service team is available to help you find the right resources. Remember, you’re not alone. Help is available, and it’s okay to ask for it.

Disclaimer: The information provided here is for general purposes only and does not constitute professional advice. If you are experiencing mental health concerns or believe you are at risk, please consult a qualified professional.