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How can I get a refund of my Neosurf Voucher?
STEP 1: Check that your Neosurf Voucher is still valid and has a positive balance

To check the balance of a Neosurf Voucher, go to the Check Voucher page and enter the full pin code.
We will then tell you the amount available on your Neosurf Voucher.

IMPORTANT: the only page that allows you to verify a Neosurf Voucher is the Check Voucher page.
Never give your Neosurf voucher on another site that claims to be able to verify your code.
Never give your Neosurf voucher by phone, email or to natural persons.
The Neosurf voucher is only valid on partner sites and approved by Neosurf.
If someone asks you for a Neosurf pin code for a purchase on a classified site like Ebay, Leboncoin or Gumtree, it is very likely that it is an attempted fraud.

If you have any doubts and you think you have been the victim of a fraud or a scam, please check the Fraud & Security FAQ section.

STEP 2: How to get a refund?

  • I changed my mind and want to use my Neosurf Voucher to pay online

Use the pin code at one of our partners (full list here) or exchange your pincode for an Amazon gift card via our site https://voucher-store.com

  • I do not want to pay online, I want to recover the money from my Neosurf Voucher

– Create a free myNeosurf Account on this page
– Add the balance of your Neosurf Voucher to your account by selecting “deposit
– Proceed to the refund on your bank account by selecting “withdrawal

IMPORTANT:

– For security reasons and anti-money laundering rules, Neosurf resellers cannot refund a code previously purchased at a point of sale.
– The holder of the bank account must have the same name as the one used to register for the myNeosurf Account.
– For ALL Refunds a KYC (Know-Your-Customer ID Verification) will be systematically requested.

I paid with my Neosurf Voucher but the website hasn’t credited my account

If your voucher’s value is not updated straight away, please firstly contact the customer service on our partner’s website. To fix the problem they can check with us using information in our system. Hopefully we can confirm to them that the payment was valid and the website will then update your balance.

I cannot spend my Neosurf Voucher at a website

STEP 1: Check that your Neosurf Voucher is still valid and has a positive balance

To check the balance of a Neosurf Voucher, go to the Check Voucher page and enter the full pin code.
We will then tell you the amount available on your Neosurf Voucher.

IMPORTANT: the only page that allows you to verify a Neosurf Voucher is the Check Voucher page.
Never give your Neosurf voucher on another site that claims to be able to verify your code.
Never give your Neosurf voucher by phone, email or to natural persons.
The Neosurf voucher is only valid on partner sites and approved by Neosurf.
If someone asks you for a Neosurf pin code for a purchase on a classified site like Ebay, Leboncoin or Gumtree, it is very likely that it is an attempted fraud.

If you have any doubts and you think you have been the victim of a fraud or a scam, please check the Fraud & Security FAQ section.

STEP 2: Make sure that the website payment page accepts Neosurf vouchers, as some sites still don’t!

You can check a Neosurf merchant partner list on this page.

If they are a Neosurf merchant, you have checked that you have enough value on the voucher and the payment is still not working, send us a message at our Contact Form page and we will do our best to help.

Useful links:

Check Voucher page

Contact Form page

Where to spend Neosurf

My Neosurf Voucher has been stolen or damaged

If you are worried that someone else may know your voucher details then tell us straight away using our Contact Form page.
We can try and block the voucher from being used while we investigate what has happened. If you think you are a victim of a scam we can help you too. And should your voucher be damaged in any way we may be able to use the details to check that all is OK.

Useful links:

Check Voucher page

Contact Form page

What is the balance of my Neosurf Voucher?

One of the features of Neosurf is that you can spend the value of a voucher or transfer any remaining balance to another voucher. To give you control over your spendings we provide useful online tools on the Check Voucher page to check the status and balance of any Neosurf Voucher at any time.

Useful links:

Check Voucher page

Where Should I Spend my Neosurf Voucher?

Only spend Neosurf on websites that you know. Never send Neosurf Vouchers by email as payment to anyone, give your Neosurf Voucher’s pin code over the telephone or use it to pay on sites such as eBay or Gumtree.

Useful links:

Where to spend Neosurf

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How can I open a myNeosurf Account?

Anyone over 18 can open and use a myNeosurf Account within minutes. No documents are needed to open a myNeosurf Account. However if you wish larger deposit or spending limits then an identity verification will be requested. Our helpful customer service team can provide more information. Opening an account is free, but fees may apply for withdrawing funds.

Useful link:

Open myNeosurf Account

Where can I view my transactions?

To view the history of your deposits, transactions or withdrawals, login to your myNeosurf Account at any time. Then click on the HISTORY page to review your account.

Useful links:

Log-in into your myNeosurf Account

How can I change a forgotten password?

You can reset your password at any time. Simply go to the login page of your myNeosurf Account and follow the instructions. Should we send you an email please check your Spam or Junk folders.

Useful links:

Log-in into your myNeosurf Account

How can I load my myNeosurf Account?

myNeosurf Account on your desktop or smartphone is always open. You can deposit instantly in any currency using your credit card or bank transfer, with Neosurf appearing on your bank or card statement. Or maybe choose to deposit with your favourite crypto-currency. Cash is also an option as you can get a Neosurf cash voucher to load your myNeosurf Account.

Useful links:

Log-in into your myNeosurf Account

How can I withdraw my money?

With myNeosurf Account you can access your money at any time. Funds can be paid into your myNeosurf Account from your favourite websites. Then you can choose to withdraw to your bank account or on a Neosurf cash voucher. You can make online payments instantly on any Neosurf partner website using your myNeosurf Account. You can deposit straight from your myNeosurf Account with no other personal or financial details needed.

Useful links:

Log-in into your myNeosurf Account

How do I keep my myNeosurf Account safe?

It is essential to secure the access to your myNeosurf Account by carefully logging your password and your payment code. Never give your password to a third party. If at any time you are unsure about the security of your account contact us using the details on our CONTACT page.

Useful links:

Log-in into your myNeosurf Account

Contact Form page

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How Can I buy a Neosurf voucher?

You can get a Neosurf voucher from thousands of local and convenient points of sale or online. To find your nearest retailer use the practical search tool and map on our Neosurf Store Locator page.

To buy Neosurf online, you can open a free myNeosurf Account or check the growing number of approved online retailers on our Buy Neosurf Online page.

Useful links:

Neosurf Store Locator

Open myNeosurf Account

Buy Neosurf Online

How can I get a voucher in a shop?

Find your nearest kiosk, news stand, convenience store, supermarket or gas station and then ask for a Neosurf Voucher. Some shops also have hanging cards you can take to the checkout. The cashier will ask you what value you want. When you pay with cash they will print a paper voucher from their terminal. Keep the voucher safe as the 10-character Neosurf pin code is now ready for you to spend online.

Useful links:

Find Neosurf Retailers

Where to Spend Neosurf

How can I buy a voucher online?

To buy a Neosurf Voucher online, you can open a free myNeosurf Account or you can find approved Neosurf online retailers at Neosurf.com. Choose a retailer that has Neosurf Vouchers in the currency that you want. You will need to provide an email address before you order, then choose the value you want. Pay with one of the online payment methods available and you will then see the Neosurf Voucher’s details on your screen and have them emailed too!

Useful links:

Open myNeosurf Account

Buy Neosurf Online

What voucher values are available?

A range of values are available, and these vary from country to country. Typical values are from the equivalent of 10€ to 150€. Neosurf Minor Vouchers are available in some locations and these cannot be used on sites that need age to be verified.

Useful links:

What is Neosurf?

Can I use my voucher immediately?

Neosurf Vouchers can be used immediately. There is no further activation needed so you can pay or deposit straight away. Vouchers are valid 12 months.

Useful links:

What is Neosurf?

Can I get a refund?

Yes! Please read the Neosurf Voucher Section: “HOW CAN I GET A REFUND OF MY NEOSURF VOUCHER?

Useful links:

Frequently Asked Questions About Neosurf Voucher

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TALK WITH NEOSURF AGENT

How do I pay online with a Neosurf Voucher?

Neosurf Voucher is accepted as a payment method on a growing number of websites. Check the payment or cashier page of your favourite website and look for the Neosurf logo. Then choose to pay with Neosurf. Simply enter the 10-character pin code from your Neosurf Voucher receipt. No further information is required. You will receive confirmation immediately that your payment is accepted, it is that easy! But Neosurf can only be used online so never tell anyone the 10-character pin code over the telephone or in person.

Useful links:

How to spend Neosurf

Gaming sites accepting Neosurf

Gambling sites accepting Neosurf

Financial sites accepting Neosurf

E-shopping sites accepting Neosurf

Where should I spend my Neosurf Voucher?

Only spend Neosurf on websites that you know. Never send Neosurf Vouchers by email as payment to anyone, give your Neosurf Voucher pin code over the telephone or use it to pay on sites such as eBay, Leboncoin or Gumtree.

Useful links:

How to spend Neosurf

Gaming sites accepting Neosurf

Gambling sites accepting Neosurf

Financial sites accepting Neosurf

E-shopping sites accepting Neosurf

I cannot spend my Neosurf Voucher at a website

First make sure that the website’s payment page accepts Neosurf Vouchers, as some sites still don’t! If they are a Neosurf merchant, and the payment is still not working, check that your voucher has not expired. Check that the 10-character Neosurf pin code is entered correctly. If you are a regular customer, make sure that you have enough value on the voucher. You can check the balance and other details on our Check Voucher page.

If you are still having problems please contact-us and we will do our best to help.

Useful links:

Check Neosurf Voucher

How to spend Neosurf

Gaming sites accepting Neosurf

Gambling sites accepting Neosurf

Financial sites accepting Neosurf

E-shopping sites accepting Neosurf

What can I do if I did not spend the full amount on my voucher?

One of the features of Neosurf is that you can spend the value of a voucher or transfer any remaining balance to another voucher. To give you control over your spendings we have provided useful online tools here to check the status and balance of any Neosurf Voucher at any time.

Useful links:

Check Neosurf Voucher

DON’T FIND YOUR ANSWER?

TALK WITH NEOSURF AGENT

My Neosurf Voucher has been stolen or damaged

If you are worried that someone else may know your voucher details then tell us straight away using our contact page.

We can try and block the voucher from being used while we investigate what has happened. If you think you are a victim of a scam we can help you too.

Useful links:

Check Neosurf Voucher

Contact Form

How do I keep my Neosurf safe?

The best way to protect your Neosurf is to treat your voucher like cash! Transactions cannot be reversed so:

  • Treat your Neosurf Voucher’s pin code just like cash.
  • Only use Neosurf at genuine websites.
  • Never use Neosurf to pay for items on sites such as eBay, Leboncoin or Gumtree.
  • Never email your Neosurf Voucher’s pin code or give it to anyone over the telephone.
Where should I spend my Neosurf Voucher?

Only spend Neosurf on websites that you know. Never send Neosurf vouchers by email as payment to anyone, give your Neosurf Voucher’s pin code over the telephone or use it to pay on sites such as eBay, Leboncoin or Gumtree.

Useful links:

How to spend Neosurf

Gaming sites accepting Neosurf

Gambling sites accepting Neosurf

Financial sites accepting Neosurf

E-shopping sites accepting Neosurf

DON’T FIND YOUR ANSWER?

TALK WITH NEOSURF AGENT