Frequently asked questions

Useful links : Account historyTransfer creditRefund

Are you in the following situations?

I paid with my Neosurf ticket but the merchant site has not credited my account

The balance of my Neosurf ticket is zero

The merchant website is not accepting my Neosurf ticket

I am an adult but I have bought a Neosurf Minor ticket in error

I want a refund of my Neosurf ticket